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Privacy Policy
Last Updated: 23rd Dec 2025
This Privacy Policy explains how Renvida Limited (“we,” “us,” or “our”) collects, uses, stores, and protects personal data when you visit our website, create an account, or purchase products from us.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Data Controller
For the purposes of GDPR, Renvida Limited is the data controller responsible for the processing of your personal data.
2. Information We Collect
We collect personal data that you provide directly and data collected automatically through your interaction with our website.
a) Information You Provide
- Name, billing and shipping address
- Email address and phone number
- Account login details (if an account is created)
- Order details, purchase history, and customer communications
b) Payment Information
- Payment method and transaction references
- Payment details are processed securely by third-party payment service providers
- We do not store full credit or debit card details
c) Automatically Collected Information
- IP address
- Browser type, device information, and operating system
- Website usage data, cookies, and similar tracking technologies
3. Legal Bases for Processing (GDPR)
We process personal data on the following legal bases:
- Contractual necessity: To process orders, payments, shipping, and customer support
- Legal obligation: To meet accounting, tax, and regulatory requirements
- Legitimate interests: To improve website functionality, prevent fraud, and enhance user experience
- Consent: For marketing communications and optional cookies, where required
4. How We Use Your Information
We use personal data to:
- Process and fulfill orders and transactions
- Manage customer accounts and preferences
- Communicate order updates, service messages, and support responses
- Send marketing communications where consent has been provided
- Improve website performance, content, and services
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Maintain shopping and checkout processes
- Remember user preferences
- Analyze website traffic and performance
Where required by law, cookies are used only after obtaining user consent. You may manage cookie preferences through your browser settings or cookie consent tools.
6. Sharing of Personal Data
We share personal data only when necessary and with trusted third parties, including:
- Payment service providers
- Shipping and logistics partners
- Website hosting, analytics, and IT service providers
- Legal, regulatory, or governmental authorities when required
All third parties are required to process personal data securely and in accordance with applicable data protection laws.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area (EEA).
Where such transfers occur, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard Contractual Clauses
- Equivalent lawful data transfer mechanisms
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill contractual obligations
- Maintain financial, tax, and legal records
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
9. Your Rights Under GDPR
If you are located in the European Union, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Restrict or object to certain processing activities
- Request data portability
- Withdraw consent at any time for consent-based processing
- Lodge a complaint with a data protection supervisory authority
Requests can be submitted using the contact details provided on our website.
10. Automated Decision-Making
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Any updates will be posted on this page with a revised “Last Updated” date.
12. Governing Law
This Privacy Policy is governed by the laws of the Republic of Kenya, without prejudice to mandatory data protection rights applicable under EU law.
13. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at info@ren-vida.com.