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Refund and Returns Policy
Last Updated: 23rd Dec 2025
This Returns & Refunds Policy applies to all purchases made from Renvida Limited and should be read together with our Terms & Conditions.
1. Final Sales
Due to the nature of dietary supplements and for health and safety reasons, all sales are final.
Opened, used, or partially used products are not eligible for return or refund.
2. Customer-Discretion Refund Requests
Where a refund is requested at the customer’s discretion and approved by Renvida Limited, all transaction-related costs shall be borne by the customer. These may include, but are not limited to:
- Payment gateway fees
- Bank charges
- Foreign exchange differences
- Refund processing fees
Refunds, if approved, will be processed using the original payment method where possible.
3. Damaged, Defective, or Incorrect Products
All products are inspected and securely packaged prior to dispatch.
If a product arrives damaged, defective, or incorrect, customers must notify Renvida Limited within 48 hours of delivery, providing clear photographic or video evidence.
Upon verification, Renvida Limited may, at its discretion:
- Issue a replacement, or
- Issue a refund
Failure to notify us within the stated timeframe may result in the claim being declined.
4. Non-Refundable Situations
Refunds or replacements will not be issued in the following circumstances:
- Products damaged due to misuse, improper storage, or incorrect dosage
- Personal intolerance or allergic reactions
- Courier delays or customs clearance delays beyond our control
- Incorrect or incomplete delivery information provided by the customer
- Change of mind after purchase
5. Chargebacks and Disputes
Customers are encouraged to contact Renvida Limited directly before initiating chargebacks or payment disputes.
Unjustified chargebacks may result in account restrictions or refusal of future orders.
6. Governing Law
This Policy is governed by and interpreted in accordance with the laws of the Republic of Kenya, without prejudice to mandatory consumer rights applicable in the customer’s country of residence.